[dorkbotpdx-blabber] Mouser Shipping

[Mr.T]

I prefer digikey overall for a number of reasons. First, anytime I.ve been
in a customer service situation with them they've been accommodating 
almost to the point of obsequiousness. second, 99% of the time digikey'
s packaging is 100% recyclable (almost none of mouser/newark's packaging 
is). Third, they always make their shipping deadline. plus they usually 
have the parts i want.

I recently had mouser give me the run around on customer service too.

but you're right, mouser's web interface is way better than digikey's 

-eric
_____________________________
Drtwist:
drtwist at aracnet.com

On Sun, 16 Nov 2008, dave madden wrote:

> I got dinged for $28 on a $70 order from Mouser the other day.  Pissed
> me off mightily, I must say.  The reason for it was a partial rail of
> RJ11 connectors...no reason to ship them in a rail (other connectors I
> ordered at the same time were bagged), and if they had even cut the rail
> down a bit more carefully, it would have fit in their standard small
> box.  As it was, they sent me a huge box full of bubble wrap and charged
> me 4x the shipping I'd expect on an order that size.
> 
> It was just stupid: they don't pocket any fee based on the shipping, so
> they wasted my money and annoyed a regular customer without making any
> extra for themselves.  I wrote to Customer Service (snail mail, on real
> paper!).  I wonder whether they'll reply.
> 
> FWIW, I prefer the Mouser web interface, but I expect I'll be using
> DigiKey much more in the future.
> 
> d.
> 
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