[dorkbotpdx-blabber] Mouser Shipping

[Alex Norman]

Recently I made an order from digikey, it was toner transfer paper and green
trf.  This could have fit into a normal sized 9x11.5 or whatever envelope, so I
figured I'd be cheap and use the USPS shipping.. but no, they packed it in a box
that was probably 12 x 10 x 6, with a bunch of packaging in there, and so the
shipping cost me like 10 or 12$.  First of all the cost of shipping was
outrageous (the weight of what I ordered was quite small), and second it was an
intense waste of materials..

-Alex

On  0, "Mr.T" <drtwist at aracnet.com> wrote:
> I prefer digikey overall for a number of reasons. First, anytime I.ve been
> in a customer service situation with them they've been accommodating 
> almost to the point of obsequiousness. second, 99% of the time digikey'
> s packaging is 100% recyclable (almost none of mouser/newark's packaging 
> is). Third, they always make their shipping deadline. plus they usually 
> have the parts i want.
> 
> I recently had mouser give me the run around on customer service too.
> 
> but you're right, mouser's web interface is way better than digikey's 
> 
> -eric
> _____________________________
> Drtwist:
> drtwist at aracnet.com
> 
> On Sun, 16 Nov 2008, dave madden wrote:
> 
> > I got dinged for $28 on a $70 order from Mouser the other day.  Pissed
> > me off mightily, I must say.  The reason for it was a partial rail of
> > RJ11 connectors...no reason to ship them in a rail (other connectors I
> > ordered at the same time were bagged), and if they had even cut the rail
> > down a bit more carefully, it would have fit in their standard small
> > box.  As it was, they sent me a huge box full of bubble wrap and charged
> > me 4x the shipping I'd expect on an order that size.
> > 
> > It was just stupid: they don't pocket any fee based on the shipping, so
> > they wasted my money and annoyed a regular customer without making any
> > extra for themselves.  I wrote to Customer Service (snail mail, on real
> > paper!).  I wonder whether they'll reply.
> > 
> > FWIW, I prefer the Mouser web interface, but I expect I'll be using
> > DigiKey much more in the future.
> > 
> > d.
> > 
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